đź’ˇ Why We Exist
Wataps was created for the people who serve others—especially from behind a screen. In a world full of scripts and automation, we teach the soft skills that actually connect. Empathy, tone, trust, and clarity aren’t just “nice to have”—they’re the foundation of lasting service.
Whether you’re answering phones, typing in chat, or leading a remote team, we help you sound like someone people want to talk to.
🎯 What We Teach
Through micro-courses, demo-rich modules, and relatable practice exercises, we guide learners toward:
- Building trust in remote interactions
- Sounding human—not robotic
- Turning tone and pacing into professional assets
- Writing and speaking with empathy, not ego
🧠Who’s Behind It
Wataps was founded and designed by Toya, a creative strategist, educator, and digital entrepreneur with a passion for making learning human again.
Toya is the force behind multiple ventures that blend instructional design, brand storytelling, and emotional intelligence—including the production and publishing of three children’s book series under the pen name Simone Cannon. While those titles live on Amazon under her creative alias, this platform reflects her professional name, vision, and voice.
With experience spanning remote training, client success, and entrepreneurship, Toya’s work centers around clarity, empathy, and scalable tools that actually help people connect—whether through tone, trust, or conversation.
🤝 Who We Serve
This platform is made for:
- Remote support professionals
- Customer service and sales reps
- Onboarding specialists and trainers
- Entrepreneurs building virtual teams
- Anyone who wants to sound more confident and connected online
If you believe tone is teachable and empathy can be practiced, you’re in the right place.